Philippines BPO – Customer Service

Our outsourcing services in Philippines provide high end customer service support to our clients while at the same time providing cost efficiency, operational flexibility and strategic compatibility.

We have a great experience of different organizations in multiple industries that help us to understand your requirements and implement the correct process that suit to your needs. We, OPKO Finance, have developed a culture of customer service who commit to meet deadlines and a high quality of work. Most of our staff are graduated with a Bachelor. They enjoy permanent training courses. We, OPKO Finance, attach a great importance to share best experiences and practices. Our staff based in Philippines is fluent in English.

Our domain expertise in outsourcing customer service extends to every aspect of our operations, from recruiting the best Philippine customer service staff; to implementing the best technologies and providing the most effective management and oversight for your support staff.

We will work closely with you to develop a solution that fits your business perfectly, beginning with strategic planning of your operation, through seamless integration with your local team, to operation and expansion. And by truly understanding your business we will create a team that will be dedicated to your success and will reflect positively on your products and brand.

• Technology:Redundancy, Reliability, Results
• Efficiency/Productivity:Customized Metrics
• Accountability:Close Monitoring,  Careful Management
• Customer Experience:Planning and Implementation
• Employee Satisfaction:Focus on Retention
• Quality Assurance:Constant Monitoring and Improvement
• Client Integration:Applying Core Metrics to Client Vision
• Flexibility:Speed to Market
• Focus on Core Business
• Access to Best Practices